Support

Need help with D.off? We're here to help you reclaim your time.

Contact

Response time: usually within 1–2 business days.

I can't unlock a blocked app. D.off uses friction by design. When the lock screen appears, type the sentences shown; that app group then stays unlocked until midnight. On iOS, the shield button opens D.off on iOS 26.5 and later; on earlier versions, open D.off from the Home Screen. If the lock screen doesn't appear, make sure D.off has Usage Access and Display Over Other Apps (Android) or Screen Time access (iOS) enabled in system settings.
I deleted the app but the block is still active. On iOS, you may need to remove D.off's restrictions via Settings → Screen Time → D.off permissions before uninstalling fully. On Android, uninstalling D.off removes all restrictions immediately.
I want to reset my account. Open D.off → Settings → Account → Delete account. This permanently deletes your account and the data synced to our servers; it cannot be undone. Some records, such as payment records we must keep by law, may be retained — see Delete Account & Data.
Premium / subscription issues. Subscriptions are managed by Apple App Store (iOS) or Google Play (Android). Contact your store provider for billing or refund requests.
I forgot my password. On the login screen, tap "Forgot password" to receive a reset email.